Qualifications: 

• Bachelor’s Degree in Management & Master Business Administration (if any) or other related fields.
• Fluency in English and Amharic, both written and verbal.
• Excellent organizational and time-management skills
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems.  & ability to use Microsoft Office programs including Excel, Word, Outlook, and PowerPoint in a professional way.
• Exceptional verbal and written communication skills.
• Strong understanding of company products, policies, and services.
• Ability to coach, train, and motivate employees and evaluate their performance.
• Excellent problem-solving, leadership, and customer service skills.
• Analytical, efficient, and thorough.
• Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.

 Abilities:

• Excellent interpersonal and communication skills both written and verbal.

• Self-starter with the ability to work with minimal supervision.

• Good organizational, multitasking, and time-management skills.

 Experiences:

• At least 8/10 years’ working experience in a Call Center Operation/service environment or similar.

• Excellent communication skills and interpersonal skills and the ability to deal with people.

• Proven administrative and IT skills, and an ability to maintain accurate records.

 Required Training:

• Training in the field of Call Center and related, (if any).

Physical and personality traits required:

• Flexible and able to work well under pressure