BACKGROUND

DUTIES AND RESPONSIBILITIES

• Coordinating and managing the organization’s design and use of SAAS software, ERP software of master files, roles, user views, data control, reporting, and data integrity,
• Defining a maintenance and update planning, overseeing and executing on-going maintenance on software and/or hardware and improvement projects for all digital services,
• Implementing reports to test data integrity and accuracy within the system and ensuring that the agreed corrections are implemented following an agreed timeline,
• Ensuring in all time data security -developing plans for increased security across systems, performing security audits, risk assessments and analysis, and making recommendations for enhancing data systems security,
• Coordinating with digital services providers and system users the creation of new modules, reports, dashboards, analytical tools as per needed,
• Coordinating with colleagues for supply of ERP and satellite data and other digital services data to the digital services providers as per requested,
• Managing and tracking the status of all system changes, tests and upgrades tasks,
• Ensuring documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated and distributed to all relevant parties,
• Collaborating with the digital services providers the digital tools training for initial development,
• Coordinating and delivery initial and regular update training sessions for all oilseeds clusters staff as requested by their function,
• Compiling as requested by management the requested dataset to provide the necessary information for regular cluster activity update report,
• Designing a continuous improvement strategy for the digital tools users. Coordinating and ensuring the implementation of the improvements by all parties,
• Supporting procurement team in the software and hardware procurement process.

EXPECTED RESULTS

• Efficiency and effectiveness of the support provided to the digital service providers for software design, testing, deployment, maintenance and update,
• Software and hardware are maintained/updated within an acceptable timeframe according to the maintenance/update requirement,
• Accuracy and relevance of the report as per defined schedule. Timely execution of agreed corrections and their quality/accuracy/precision,
• System updates are implemented within an acceptable timeframe according to the system update's complexity. Reliability of the system (crashes, bugs etc.),
• All guides, procedures, tests scripts are updated within 3 days after a major system updates,
• Pertinence of the training content. Quality, clarity and simplicity of the developed materials. Number of trainings delivered
• All users request are treated within a maximum of one to 3 (1-3) working day according to the importance level of the request,
• All users are acquainted with the system within twelve (12) working days after onboarding, major update or else.
• Strict surveillance of data security against any malevolent or unwanted sources