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Digital Service Manager Full-time Job

2023-02-10 15:22   IT & Telecoms   Addis Ababa   81 views
Job Details

Job Description



Our company will develop, in Ethiopia, an oilseeds clusters program to source from contracted out-growers (cluster of farmers, commercial farmers) and oilseeds grains integrators (traders/coops/…) large quantities various oilseeds (sesame, soybeans, sunflower, rapeseeds, groundnuts) to supply its Solvent Extraction Plants.



  • Coordinating and managing the organization’s design and use of SAAS software, ERP software of master files, roles, user views, data control, reporting, and data integrity,
  • Defining a maintenance and update planning, overseeing and executing on-going maintenance on software and/or hardware and improvement projects for all digital services,
  • Implementing reports to test data integrity and accuracy within the system and ensuring that the agreed corrections are implemented following an agreed timeline,
  • Ensuring in all time data security -developing plans for increased security across systems, performing security audits, risk assessments and analysis, and making recommendations for enhancing data systems security,
  • Coordinating with digital services providers and system users the creation of new modules, reports, dashboards, analytical tools as per needed,
  • Coordinating with colleagues for supply of ERP and satellite data and other digital services data to the digital services providers as per requested,
  • Managing and tracking the status of all system changes, tests and upgrades tasks,
  • Ensuring documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated and distributed to all relevant parties,
  • Collaborating with the digital services providers the digital tools training for initial development,
  • Coordinating and delivery initial and regular update training sessions for all oilseeds clusters staff as requested by their function,
  • Compiling as requested by management the requested dataset to provide the necessary information for regular cluster activity update report,
  • Designing a continuous improvement strategy for the digital tools users. Coordinating and ensuring the implementation of the improvements by all parties,
  • Supporting procurement team in the software and hardware procurement process.


  • Efficiency and effectiveness of the support provided to the digital service providers for software design, testing, deployment, maintenance and update,
  • Software and hardware are maintained/updated within an acceptable timeframe according to the maintenance/update requirement,
  • Accuracy and relevance of the report as per defined schedule. Timely execution of agreed corrections and their quality/accuracy/precision,
  • System updates are implemented within an acceptable timeframe according to the system update's complexity. Reliability of the system (crashes, bugs etc.),
  • All guides, procedures, tests scripts are updated within 3 days after a major system updates,
  • Pertinence of the training content. Quality, clarity and simplicity of the developed materials. Number of trainings delivered
  • All users request are treated within a maximum of one to 3 (1-3) working day according to the importance level of the request,
  • All users are acquainted with the system within twelve (12) working days after onboarding, major update or else.
  • Strict surveillance of data security against any malevolent or unwanted sources

Job Requirements



  • 5 years of experience of which at least 3 in the sector relevant to the JD (ERP systems / Satellite data management / SAAS application. Experience in agriculture is a plus.


  • BSC/Msc degree IT Management / Software engineering and/or related engineering fields





How to Apply

Application instruction

Please title your application with subject line: -"Digital Service Manager "

Candidates meeting the above-required qualifications are invited to send their CV through    careers@54fmcg.com 


Only those applicants who meet the above criteria will be contacted for an interview.

Application deadline: February 15th, 2023


Feb 15, 2023


Company Description