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Migrant Service Assistant Full-time Job

2023-02-02 20:59   Social science and community   Addis Ababa   50 views
Job Details

Job Requirements

Educational Qualification

  • University degree or equivalent in Business Management, Client Services, Social Science or related discipline preferred; or an equivalent combination of education, training & experience.


 Minimum 2 years of relevant professional experience in a similar setting & capacity preferred; demonstrated ability to maintain accuracy & confidentiality in performing responsibilities.

  • Demonstrated proficiency with Microsoft Office applications, including Excel, PowerPoint, Good knowledge of information technology and proficiency in Microsoft Office applications especially Excel, Word, PowerPoint and Publisher.
  • Previous work experience in international organizations and service industry companies would be an advantage.
  • Strong interpersonal & intercultural skills with an attention to detail



  • Accountability-takes responsibility for action and manages constructive criticisms
  • Client Orientation-works effectively well with clients and stakeholders
  • Continuous Learning-promotes continuous learning for self and others
  • Communication-listens and communicates clearly, adapting delivery to the audience
  • Creativity and initiative-actively seeks new ways of improving programmes or services
  • Leadership and negotiation-develops effective partnerships with internal and external stakeholders.
  • Performance management-identify ways and implement actions to improve performance of self and others.
  • Planning and organizing plans work, anticipates risks, and sets goals within area of responsibility.
  • Professionalism-displays mastery of subject matter
  • Teamwork-contributes to a collegial team environment; incorporates gender related needs, perspectives, concerns and promotes equal gender participation.
  • Technological awareness-displays awareness of relevanttechnological solutions.
  • Resource mobilization-works with internal and external stakeholders to meet resource needs of IOM.



·       Thorough knowledge of spoken and written English Amharic and Tigrinya is required.

·       Knowledge of Somali languages and German is an advantage.



Values and Competencies


  • Inclusion and respect for diversity respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintain high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.


Core Competencies – behavioural indicators level 2

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge, and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring, and motivational way.


Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency, visa and authorizations by the concerned Government, where applicable.

Only candidates residing in either the country of the duty station or from a location in a neighbouring country that is within commuting distance of the duty station will be considered. In all cases, a prerequisite for taking up the position is legal residency in the country of the duty station, or in the neighbouring country located within commuting distance, and work permit, as applicable.


How to Apply

For applicants to be considered, applicants are required to apply via ethiojobs.net indicating the short vacancy number and position title as mentioned in the short vacancy notice he/she applied for in the email Subject line. Any application without this information in the subject line will be excluded from the applications and attach the following:

•       Motivation/Application letter

•       CV (written in English) with three professional referees and their contacts (both email and telephone)

•       Copies of Academic Certificates from Accredited Universities

Only shortlisted candidates will be contacted.

We strongly encourage qualified female applicants.


Posting period:

From 01 February 2023 – 15 February 2023



Feb 15, 2023


Company Description
International Organization for Migration - IOM